And Mobile Application Named As “Doctor Appointment”
and what we do with it. This is important; we hope you will take time to read it carefully. And remember, you can find controls to manage your information
and protect your privacy and security at your login.
Best Solution is the author and publisher of the internet resource www.doctorappt.in (“Website”) on the World Wide
Web as well as the software and applications provided by Best Solution, including but not limited to the mobile application ‘Doctor Appointment’, and the
software and applications of the brand names ‘Doctor Appointment’.
By using the services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies
If you use the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorized by such
i. Section 43A of the Information Technology Act, 2000;
ii. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI
iii. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
- The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or
Information (as defined in paragraph 2 below) relating to an individual;
- The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
- How and to whom doctor appointment will disclose such information.
INFORMATION OF USER
Some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us
via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or
could be used to personally identify you. You hereby consent to the collection of such information by doctor appointment.
The information collected from you may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other
information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
- financial information such as bank accounts, credit and debit card details or other payment instrument details;
- physical, physiological and mental health condition;
- sexual orientation;
- medical records and history;
- biometric information;
- information received by body corporate under lawful contract or otherwise;
- visitor details as provided at the time of registration or thereafter; and
- call data records.
Doctor Appointment will be free to use, collect and disclose information that is freely available in the public domain without your consent.
This section applies to all users.
ii. An indicative list of information that may require you to provide to enable your use of the Services is provided in the Schedule annexed to this
iii. All the information provided by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand
that Doctor Appointment may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’
under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable
form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in
an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of
booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues.. We
also reserves the right to use information provided by or about the End-User for the following purposes:
- Publishing such information on the Website.
- Contacting End-Users for offering new products or services.
- Contacting End-Users for taking product and Service feedback.
- Analyzing software usage patterns for improving product design and utility.
- Analyzing anonymized practice information for commercial use.
If you have voluntarily provided your Personal Information for any of the purposes stated above, you hereby consent to such collection and use of such
iv. We may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. We
will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for
the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as
necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication
process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby
providing the highest possible degree of care as per current technology. However, we provide you an option not to save your payment details. User is
advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
v. A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with the doctors by
providing their name and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our
Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal
Information allowing others, including Doctor Appointment, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number,
password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive
promotional offers from Doctor Appointment, is optional. We may, in future, include other optional requests for information from the User to help Doctor
Appointment to customize the Website to deliver personalized information to the User.
search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or
solicit personal information from the Users, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the
information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion
does not imply any endorsement of the website, the website's provider, or the information on the website. If you decide to visit a third party website
linked to the Website, you do this entirely at your own risk. We encourage the User to read the privacy policies of that website.
vii. Doctor Appointment has implemented best international market practices and security policies, rules and technical measures to protect the personal
data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental
loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, We shall
not be held liable for any loss whatsoever incurred by the User.
Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar
requirements or when in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or
This section applies to all Practitioners.
i. As part of the registration as well as the application creation and submission process that is available to Practitioners on Doctor Appointment, certain
information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.
statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Doctor Appointment, failing which they
are required to leave the Services, including the Website immediately.
iii. Practitioners’ personally identifiable information, which they choose to provide, is used to help the Practitioners describe and identify themselves.
This information is exclusively owned by Doctor Appointment. You will be the owner of your information and you consent to Doctor Appointment collecting,
using, processing and/or disclosing this information for the purposes hereinafter stated. We may use such information for commercial purposes and in an
aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer
such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Doctor Appointment
also reserves the right to use information provided by or about the Practitioner for the following purposes:
i. Publishing such information on the Website.
ii. Contacting Practitioners for offering new products or services subject to the telephone number registered with the DNC Registry.
iii. Contacting Practitioners for taking product feedback.
iv. Analyzing software usage patterns for improving product design and utility.
v. Analyzing anonymized practice information including financial, and inventory information for commercial use.
iv. Doctor Appointment automatically enables the listing of Practitioners’ information on its Website for every ‘Doctor’ or ‘Clinic’ added to a Practice
using its software. The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and the Practitioner
information listed on Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed
on the Website is not generated by Doctor Appointment and is provided to Doctor Appointment by Practitioners who wish to enlist themselves on the Website,
or is collected by Doctor Appointment from the public domain. Doctor Appointment displays such information on its Website on an as-is basis making no
representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and
completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. Doctor
Appointment will, however, take reasonable steps to ensure the accuracy and completeness of this information.
v. Doctor Appointment may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners
have consented to Doctor Appointment collecting, processing and/or disclosing their information on the Website. Such Practitioners are verified by Doctor
Appointment or its associates, and Doctor Appointment makes every effort to capture accurate information for such Practitioners. However, Doctor
Appointment does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners.
FOR CASUAL VISITORS:
i. No sensitive personal data or information is automatically collected by Doctor Appointment from any casual visitors of this website, who are merely
perusing the Website.
and understand the privacy statements set out herein, failing which they are required to leave this Website immediately.
iii. You are not a casual visitor if you have willingly submitted any personal data or information through any means, including email, post or through the
provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our
applies to all information.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby
provides his/her/its consent to the changed terms.
CONSENT TO THIS POLICY